Our Policies

Our Code of Ethics and Conduct is our ongoing commitment to maintain and promote high standards of integrity and trust in business, no matter where we operate.

We believe that a profitable and sustainable business cannot exist without strong ethics and integrity. This belief is deeply rooted in the heart of our decentralized organization. Our Code of Business Ethics encapsulates our respect for the law and individuals, as well as our responsibilities to our customers and stakeholders. It provides the foundation for our ethical culture.

Relieve has always been a company based on the following values:

• acting with integrity
• respect
• energy
• positive attitude
• focus on sustainable outcomes

These values are rooted in our DNA. Driven by our Values, we seek to adopt an ethical mindset and behavior in all our daily activities. Our Code of Ethics establishes, explains, and formalizes our values, principles of action, and rules of conduct and behavior in relation to:

1. Our people: We are committed to providing a safe and inclusive work environment
2. Integrity in Business: As a business, we are committed to acting responsibly in the market
3. Business Relationships: We are committed to generating value and building lasting relationships based on mutual trust with our customers, and to achieving profitable and sustainable growth for the Group
4. Group and Third-Party Assets: We recognize our responsibility to maintain the safety and integrity of the assets owned by our Group and by the third parties with whom we work, by handling these assets responsibly and professionally.
5. Corporate Social Responsibility: As responsible citizens, we support communities and respect the environment in which we operate.

We follow our Code of Ethics regardless of where we operate and in any economic circumstances

It is part of our commitment to uphold and promote high standards of integrity and trust in business.

The policy outlines the anti-corruption principles established in our Anti-Corruption Policy and defines our anti-corruption standards

Relieve has zero tolerance for any form of corruption, which goes against the company's values. The Anti-Corruption Policy applies to all employees at all levels. Violations are subject to severe sanctions.

Adhering to anti-corruption rules and regulations leads to a better business which includes trust and competitiveness. It also prevents reputation damage to Relieve and the costs related to the escalation of projects.

The premises of this Anti-Corruption Policy are:

•   Identifying and clarifying the different types of corrupt practices and explaining what makes them illegal.
•   Defining the Group's standards regarding activities such as promotional expenses and corporate sponsorship that could lead to or be interpreted as corrupt practices.
•   Expressing our conviction that honesty nurtures competitiveness. By letting integrity guide our day-to-day actions – from research to marketing, from daily routine tasks to strategic development – we protect and ensure the long-term sustainability of the Group's growth. In an increasingly competitive world, integrity has become a highly valued asset by our customers, business partners, employees, and society as a whole.

To safeguard our reputation and the integrity of our business, Relieve seeks to engage only with third parties who share these high ethical standards. We expect our suppliers to commit to this, which also includes a commitment to adhere to anti-corruption laws and avoid any suspicious or actual conflicts of interest.

Relieve is committed to providing technology services guided by principles of quality, collaborative spirit, and continuous improvement, always seeking the utmost satisfaction of our customers, for whom information security, service continuity, and timely risk management are our absolute priorities.

This Information Security Policy is based on the following principles:

• Confidentiality: Ensuring that access to information is restricted to authorized individuals.
• Integrity: Safeguarding the accuracy and completeness of information and processing methods.
• Availability: Ensuring that authorized users have access to information and necessary assets whenever needed.

WHAT IS THE GENERAL PERSONAL DATA PROTECTION LAW?
The General Law for the Protection of Personal Data, nº. 13,709/2018, provides for the rules for using personal data, its protection and privacy. Its purpose is to inform rules and principles that must be observed when personal data are used.

The LGPD also clearly brought their rights to personal data holders (natural persons), giving them greater control over their personal data.

WHAT ARE PERSONAL DATA?
All information related to an identified or identifiable natural person – article 5, I, of the LGPD. Identification can be direct or depending on the context that identification is possible.

WHAT IS PROCESSING OF PERSONAL DATA?
In our Privacy Policy and other documents related to the protection of personal data and privacy, the word “treatment” appears. This terminology was extracted from the LGPD itself, in art. 5th, when referring to all operations carried out with your personal data, such as: collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification , communication, transfer, diffusion or extraction.

WHO ARE INVOLVED IN THE LGPD?
TREATMENT AGENTS

CONTROLLER
Natural or legal person, public or private, who makes decisions about the processing of personal data;

OPERATOR
Natural or legal person, public or private, who processes personal data as determined by the Controller;

NATIONAL PERSONAL DATA PROTECTION AUTHORITY (ANPD)
Public administration body responsible for overseeing, implementing and supervising compliance with the LGPD

DATA HOLDERS
Natural person to whom the personal data that will be processed refer.

AGENCIES RELATED TO LGPD
Procon, Senacon, Public Ministry can analyze issues involving the protection of personal data and privacy

WHAT ARE THE RIGHTS OF THE HOLDERS OF PERSONAL DATA?
For the most part, the rights are provided for in article 18 of the LGPD. To find out what your rights are, check the Privacy Policy on our page.

HOW DO I CLAIM MY RIGHTS?
Relieve is concerned with complying with the LGPD, respecting the principle of transparency by making it clear what is done with your personal data. We are at your disposal through our Data Protection Officer/DPO, at [email protected], to provide clarification on any right that you understand has not been complied with or that you would like confirmation of its fulfilment.

COLLECTION AND USE OF INFORMATION
We only ask for personal information when we really need it to provide you with a service and we do so by fair and lawful means, with your knowledge and consent. We also let you know why we are collecting it and how it will be used.

Data is collected when the user enters or voluntarily submits when accessing and interacting with the features available on this site, which includes: registration data to request contact with our team. When we collect this data, we protect it to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

COOKIES AND SIMILAR TECHNOLOGIES

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• How to disable cookies?
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• Form related cookies
  When you submit data via a form such as the contact form, cookies may be set to remember your user details for future correspondence.
  

THIRD PARTY COOKIES
Third party cookies are also used to track the effectiveness of our advertising on other websites. For example, if you click on one of our advertisements on social networks, such as Instagram or Facebook, we will know that you came for this advertisement. We also use cookies for the remarketing function, to show advertisements to website visitors with based on your interests.